FAQs
What is my PD and how do I measure correctly?
PD stands for Pupillary Distance, which is the distance between the centres of your pupils. It is an important measurement in optics, especially for prescription glasses, as it helps ensure that the lenses are aligned properly with your eyes. To ensure we get an accurate PD measurement, follow these steps:
Camera setup: Use a smartphone or camera with good resolution to capture clear images (most smartphones will work).
Proper Lighting: Stand in a well-lit area to ensure face is well illuminated.
Reference Object: Take a standard-sized card, like a credit card or ID card and place it on forehead. This will serve as a reference object for scaling.
Gaze straight ahead: Look directly at camera, not at yourself, and keep your head level.
Distance: Stand about 8 inches (20 cm) away from camera to capture a close-up image.
Take Multiple Photos: Taking multiple photos allows us to ensure measurement is clear.
Send Photos: Once you are happy with your photos, you can send them to info@tailoredoptical.co.uk with your full name and order number as a reference.
Any images and personal information received by Tailored Optical will be kept confidential and used only for the purpose of PD measurement.
Where are my glasses assembled?
Our glasses are assembled and dispatched from our very own in-house laboratory, using state of the art equipment.
Do you have the option to insert new lenses into my current frames?
Absolutely, we offer a highly regarded and competitively priced service for replacing lenses, commonly known as 'Reglaze'. We only charge for the cost of the new lenses, we don’t charge you for the privilege to fit them.
Do you supply Varifocal / Progressive lenses?
Certainly! We provide Varifocal / Progressive lenses, which are specialized eyewear designed to offer a seamless transition between different prescription strengths, allowing clear vision at various distances without the need to switch between multiple pairs of glasses.
Do you offer prism correction?
We do offer prism correction. Prism correction is a specialized adjustment in lenses that helps address issues with eye alignment and double vision. If you require prism correction, our experts can assist in crafting lenses that cater to your specific needs.
How do I provide my eye prescription?
At the check-out after your purchase you will be prompted to input your prescription details ( a brief description of what each measurement means is listed in each section ), similarly to as it is shown from your eye test with the optometrist/opticians. There is also an option to send a picture of your prescription to us by email either if you wish not to fill in the information yourself or would like to also for peace of mind to cut out accidental errors. ( All prescriptions must be from a licensed optometrist, no more than 2 years old and be over 18 years of age ).
What are the delivery prices?
We offer Tracked 48 by Royal Mail FREE OF CHARGE on all orders. Should you require your order more urgently, at checkout there is an option to upgrade your postage options to Tracked 24 or Next Day Special Delivery by 1pm with Royal Mail at an extra charge. ( please be aware of extra processing times for custom prescription orders ). See our Delivery Information page.
Will my delivery fit through my letterbox?
No in short. We package your order well, boxed up and wrapped to prevent accidental damage in transit ( approx 200mm x 100mm x 100mm ) using all recycled and recyclable materials.
What if I want to return my purchase?
For all information regarding our terms and conditions for returns please visit our Returns Policy page.
What payment methods do you accept?
We accept all major credit card payments and also offer Clearpay if you wish to spread the cost over 4 instalments.
Help, my glasses have broken?
Don worry, all our frames come with a 1 year warranty for manufacturers fault if it ever should arise. ( Not including accidental damage or wear and tear ). More information provided on our Returns Policy page.